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Claims Litigation Specialist

1 month ago

Tampa, Florida, United States USAA Full time

About the Opportunity

This is a hybrid role that can be based in one of five locations: San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. As a Claims Litigation Case Manager with USAA, you will have the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.

You will be responsible for handling moderately complex litigation arising out of the auto contract in compliance with state laws and regulations, including crafting strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Your goal will be to deliver a concierge level of outstanding member service through setting appropriate expectations, proactive communications, advice, and empathy.

Key Responsibilities:

  • Manage moderately complex litigation, including serious injury or property damage, questionable damages, questionable liability, and questionable coverage issues.
  • Apply intermediate knowledge of claims litigation processes.
  • Proactively manage litigation and act as liaison with members, internal and external counsel.
  • Clearly document litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.
  • Represent USAA at mediations, case conferences, and/or trials.
  • Review, audit, and approve legal fees and expenses.
  • Partner and/or advise law firm vendors to facilitate timely lawsuit resolution.
  • Hold law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.
  • Recognize and solve routine and intermediate issues arising out of legal case management.
  • FOLLOW practices and processes to achieve results positively impacting the quality, timeliness, and efficiency of the team; proactively find opportunities to improve processes.
  • Interact with membership, attorneys, and management to advise on moderately complex litigation.
  • Ensure members receive high levels of service from themselves and law firm vendors.
  • MAY serve as an informal resource for team members.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

About You

  • Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 4 years work experience handling liability and first-party claims OR progressive experience in litigation.
  • 2 years customer contact experience.
  • Claims adjusters license in assigned state OR ability to acquire license within 3 months.
  • Demonstrated negotiation and customer service skills.
  • Excellent communication skills with experience as an effective liaison between partners, members, outside counsel, and management.
  • Knowledge of P&C policies and state laws.
  • Knowledge of regulatory compliance related to claims and claims litigation.
  • Experience handling large loss auto, property, or commercial.
  • Knowledge of Microsoft Office tools, including Word, Excel, and PowerPoint.

About the Role

  • 5+ years' experience handling casualty liability claims, including bodily injury and uninsured/underinsured motorist bodily injury claims.
  • 2+ years' direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution.
  • Familiarity with injury claims litigation processes.
  • Continuing education, including any relevant insurance designations (SCLA, CPCU, AIC, etc.).

Compensation and Benefits

The salary range for this position is $81,770-$147,190. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Our career path planning and continuing education assist employees with their professional goals.