Night Auditor

1 month ago


Milwaukee, Wisconsin, United States Hyatt Regency Milwaukee Full time
Job Summary

The Night Auditor is a critical role in ensuring the smooth operation of our hotel's front desk during the overnight shift. As a Night Auditor, you will be responsible for registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. If you are a detail-oriented individual with excellent communication skills and a passion for customer service, we encourage you to apply for this exciting opportunity.

Responsibilities
  • Front Desk Operations: Manage the front desk during the overnight shift, ensuring that all guests are checked in and out efficiently and accurately.
  • Guest Services: Provide exceptional customer service to guests, responding to their needs and resolving any issues that may arise.
  • Reporting and Compliance: Prepare and review daily reports, ensuring that all transactions are balanced and accurate. Conduct security walks to ensure the hotel's safety and security.
  • Communication: Maintain effective communication with other hotel staff, including the front desk, housekeeping, and maintenance teams.
  • Problem-Solving: Identify and resolve any issues that may arise during the overnight shift, using your problem-solving skills and judgment to ensure that the hotel's operations are not disrupted.
Requirements
  • Education: High school diploma or equivalent required. College coursework in a related field, such as hospitality or business, is helpful.
  • Experience: At least 1 year of progressive experience in a hotel or related field required. Previous supervisory responsibility is preferred.
  • Skills: Excellent communication and problem-solving skills, with the ability to work independently and with minimal supervision. Knowledge of accounting principles and proficiency in Windows operating systems, company-approved spreadsheets, and word processing.
Benefits

As a Night Auditor at Hyatt Regency Milwaukee, you will enjoy a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program. You will also have the opportunity to participate in our 401(k) retirement plan.


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