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HVAC Service Operations Coordinator

2 months ago

Lubbock, Texas, United States Johnson Controls International Full time
Unlock Your Potential with Johnson Controls

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We're seeking a highly skilled HVAC Service Operations Coordinator to join our winning team and contribute to our mission.

As a key member of our service operations team, you will be responsible for managing service operations and scheduling for our HVAC services. You will work closely with our technicians and mechanics to ensure timely completion of preventative maintenance and align with monthly forecasting goals.

Key Responsibilities:

  • Manage the schedule of assigned technicians and mechanics to ensure timely completion of service operations.
  • Coordinate labor scheduling to align technicians to the appropriate customer and service needs.
  • Communicate the action plan and services to be provided directly to the customer.
  • Ensure work has been performed to the customer's expectations and perform follow-up as needed.
  • Answer customer inquiries and resolve or escalate customer issues as appropriate.

What We Offer:

  • Competitive pay and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive team environment.
  • Comprehensive training and support.

Requirements:

  • High school diploma or equivalent required, plus a minimum of 2 years of service industry experience managing service operations and/or service scheduling.
  • Strong interpersonal skills to effectively communicate with internal and external clients.
  • Ability to prioritize work activities based on financial impact to desired business goals.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.