Software Engineering Operations Specialist

1 week ago


Plano, Texas, United States Toyota North America Full time
Job Overview

We are seeking a highly skilled Service Operations Engineer II to join our Connected Technologies team at Toyota North America. This is an exciting opportunity for a passionate and motivated individual to support and implement problem management processes and procedures.

About the Role

The successful candidate will be responsible for ensuring our ITSM practices around key areas such as Incident, Problem, Change, and Release Management are consistently followed and processes run smoothly and effectively. They will also work to further develop, modify, and optimize our existing Service Management Practices as appropriate.

Collaboration with business and IT stakeholders is crucial in this role to ensure smooth and reliable delivery of software and systems to fulfill business objectives, support business processes, and ensure business continuity. The ideal candidate will have strong analytical skills, excellent communication skills, and the ability to work effectively in a dynamic environment.

Responsibilities
  • Ensure ITSM practices are consistently followed
  • Develop, modify, and optimize Service Management Practices
  • Collaborate with business and IT stakeholders
  • Support software and system delivery
  • Manage release controls
  • Participate in Change Advisory Board (CAB)
  • Evaluate change requests
  • Resolve incidents and problems
Requirements

We are looking for a highly skilled individual with:

  • Demonstrated experience in IT operations and IT Service Management position
  • Proven experience with ITIL practices
  • Knowledge of deployment methodologies
  • Experience in project management
  • Solid understanding of software development lifecycle
  • Understanding of configuration management principles
What We Offer

We offer a competitive salary range of $95,000 - $120,000 per year, based on experience and qualifications. In addition to a comprehensive compensation package, we provide:

  • A work environment built on teamwork, flexibility, and respect
  • Professional growth and development programs
  • Tuition reimbursement
  • Team Member Vehicle Purchase Discount
  • Comprehensive health care and wellness plans
  • Flextime and virtual work options
  • Paid holidays and paid time off
  • Referral services related to prenatal services, adoption, childcare, schools, and more


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