Customer Service Representative Team Member

3 weeks ago


Tampa, Florida, United States AnazaoHealth Full time
About the Role

We are seeking a highly-motivated Pharmacy Technician to join our professional Customer Service team in Tampa. This position requires a Registered Pharmacy Technician license in the State of Florida.

As a key member of our customer-facing team, you will be responsible for answering telephones, entering customer record information into computer systems, and providing product information to support field sales personnel.

Key Responsibilities:

  • Talks with customers by phone to receive orders for prescriptions or respond to customer inquiries and/or requests for information.
  • Answers telephone calls and directs them to pharmacists and/or other pharmacy personnel, or takes necessary messages.
  • Provides product information, product literature, and customer ordering status to support field sales personnel.
  • Receives prescriptions from pharmacists for processing by entering them into the pharmacy's computer system.
  • Prepares correct paperwork for pharmacy to fill medications.
  • Solicits sales of new or additional services by calling patients for their monthly refills.
  • Receives and processes prescriptions via fax, mail, and online ordering systems.
  • Verifies and/or updates accuracy of patient information, such as address, allergies, etc.
  • Ensures security of Protected Health Information as per HIPAA requirements.
  • Enters new prescription orders into the computer system and processes payment when appropriate.
  • Communicates form of shipment of orders.
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
  • Follows reconciliation and reporting procedures for reporting to local, state, and federal governing authorities as required by law.
  • Maintains a clean, orderly work environment.

This role is an excellent opportunity to work in a dynamic healthcare setting and make a positive impact on patients' lives.



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