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Patient Service Representative for Abrazo Medical Group

2 months ago

Phoenix, Arizona, United States Tenet Florida Physician Services, L.L.C. Full time

**Job Summary**

A non-exempt medical office position responsible for front office processes in the physician practice, supporting the mission and objectives of Tenet Florida Physician Services, L.L.C.

**Key Responsibilities**

  • Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Florida Physician Services, L.L.C.
  • Ensure compliance with federal and state laws, rules, regulations, and corporate policies and procedures.
  • Greet patients entering the physician practice and provide a positive first impression.
  • Answer office phones, make appointments, confirm appointments, and reschedule when necessary.
  • Check in patients, collect accurate patient demographics, and verify insurance.
  • Assist in checking out patients and assist them with referral processing and scheduling.
  • Collect co-pays and post charges.
  • Charge entry and patient balance processing.
  • Distribute information to patients regarding office policies, procedures, and information about the practice.
  • Explain and enroll patients in the patient portal.

**Requirements**

  • High school diploma/GED or equivalent working knowledge.
  • One year customer service experience, preferably in a hospital or physician office setting.