Customer Experience Advocate

7 days ago


Spearfish, South Dakota, United States Clarity Telecom LLC Full time
Exceptional Customer Support Specialist

We are seeking a skilled Customer Experience Advocate to provide top-notch service support for our customers. This role involves addressing customer inquiries, resolving issues, and ensuring a seamless experience.

About the Role

This position is ideal for individuals who possess excellent communication skills, empathy, and a passion for delivering exceptional customer experiences. As a Customer Experience Advocate, you will be the face of our company, and your interactions with customers will shape their perception of our brand.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries via phone, email, or in-person, providing accurate and timely solutions to their issues.
  • Issue Resolution: Identify and escalate priority issues, working closely with internal teams to resolve them efficiently.
  • Process Management: Utilize computer systems to research and resolve customer complaints, accurately completing required paperwork and documentation.
Requirements
  • Experience: 1-2 years of customer service experience in the telecommunications industry, preferably in fiber optic services.
  • Skillset: Advanced customer service and time management skills, excellent verbal and written communication skills, and proficiency in MS Office Suite (Outlook, PowerPoint, Word, Excel, OneNote).
What You'll Get
  • Competitive Compensation: A salary range of $45,000 - $55,000 per year, depending on experience.
  • Benefits Package: Comprehensive benefits, including medical, dental, vision, life insurance, and 401(k) matching.
  • Professional Development: Opportunities for growth and advancement within the company, with an emphasis on internal promotion.
About Us

We are Clarity Telecom LLC, a company that values customer satisfaction and strives to provide innovative solutions for our communities. Our mission is to deliver fast, reliable, and high-quality internet services, without the constraints of traditional providers.



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