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Arborist Assistant
2 months ago
The Administrative Assistant, also known as our "Arborist Assistant", provides sales and customer service support to our team of Sales Arborists. This role is a key part of our team, working alongside tree and lawn care experts to provide seamless, high-level service to our residential and commercial clients.
Responsibilities- Provide sales support through making outbound sales calls, performing lead generation, creating proposals, scheduling appointments, and maintaining multiple sales calendars.
- Offer world-class customer service by answering incoming customer calls, creating and maintaining positive rapport, and processing payments.
- Support the branch location by administering the customer database and files, completing paperwork accurately and efficiently, and providing general administrative and office support to Sales Arborists.
- Participate in call monitoring and coaching sessions for training and quality support purposes.
- A desire to learn and grow within the business and Arboricultural industry.
- Associates degree or higher preferred.
- Excellent written and verbal communication skills, including excellent telephone manner and customer service skills.
- Previous success with outbound calling.
- Proficiency in Microsoft Office Suite, Internet, and Database systems desired (we will train you on our programs).
- Experience with AR, AP, Payroll, HR, Benefits, multiline phone systems.
- 2+ years of experience in sales/marketing a plus.
- An eye for excellence. Accuracy and attention to detail will be foundational to success.
- Must be authorized to lawfully work in the U.S.
- We offer a competitive salary and benefits, including health, vision, and dental, paid time off, and paid holidays.
- We invest heavily in training and continuing education to ensure our team members have the resources and opportunities to advance their careers.
- We pride ourselves on creating an environment where each employee has the resources and opportunities to advance their career and become a go-to subject matter expert.
The physical demands described must be met by an employee to successfully perform the essential functions of this job. While performing the duties of the job, the employee is subject to lift and/or move up to fifty (50) pounds.
