Lead Operations Manager

2 days ago


Chandler, Arizona, United States Extended Stay America Full time
Job Title: Lead Operations Manager

About the Role:
At Extended Stay America, we are seeking a skilled and experienced Lead Operations Manager to join our team. In this role, you will be responsible for assisting the General Manager in managing hotel day-to-day operations, ensuring optimum performance and continual improvement in guest satisfaction and associate satisfaction.

Key Responsibilities:
* Promote an exceptional workplace by fostering a positive work environment and promoting associate satisfaction.
* Ensure safety and security procedures are in place and implemented effectively.
* Train associates on company policies, rules, and standards.
* Assist in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.
* Serve as first level of management contact for guest service issues.

Salary and Benefits:
The estimated salary for this role is $65,000 - $80,000 per year, depending on location and experience. Other benefits include weekly pay, competitive wages, great working environment, employee recognition programs, medical insurance, dental insurance, vision insurance, health care and dependent care flexible spending accounts, employer-paid basic life and AD&D insurance, employer-paid long term disability, 401(k) savings plan, paid time off, and employee assistance program (EAP).

Requirements:
* A minimum of 2 years of experience in hotel operations management.
* Strong communication and leadership skills.
* Ability to train and develop associates.
* Knowledge of hospitality industry trends and best practices.
* High school diploma or equivalent required; degree preferred.

About Us:
At Extended Stay America, we offer a unique opportunity to join a dynamic and growing company that prioritizes guest satisfaction and associate development. Our hotels provide comfortable and convenient accommodations for extended-stay travelers, and we strive to create a positive and supportive work environment for our associates.
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