Patient Care Specialist

4 weeks ago


Bethlehem, Pennsylvania, United States Jushi USA Full time
Job Summary

The Dispensary Patient Coordinator is a vital role in delivering exceptional customer service and creating a distinctive shopping experience that drives sales results. This position is responsible for aiding patrons and patients through concierge-level service, conducting day-to-day operations within the retail location, and adhering to company policy and industry regulations.

Key Responsibilities
  • Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns.
  • Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available.
  • Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons, and promotions, encouraging memberships for medical guests.
  • Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance.
  • Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing.
  • Operate cash register, computer-based POS system, and cash drawer.
  • Work as part of a team to ensure sales, guest satisfaction, and compliance goals are met by designated timelines.
Requirements
  • High School diploma or General Education Development (GED) required.
  • Associate or Bachelor's degree in any field preferred.
  • Minimum of 2 years' experience with customer service in retail.
  • Excellent computer, mathematical, language, and reasoning skills.
  • Bilingual in Spanish preferred.
  • Excellent multi-tasking skills over the phone and in-person.
  • Occasionally requires local travel, as needed.
  • Constantly perform desk-based computer tasks.
  • Frequently sitting.
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds.
  • Occasionally Twist/bend/stoop/squat, kneel/crawl.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.



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