Order Fulfillment and Customer Service Specialist
3 weeks ago
As a Customer Service Representative at Tsugami America, you will play a critical role in delivering exceptional customer experiences. Your primary responsibility will be to provide top-notch service to customers regarding parts orders, tracking shipments, and product information.
Key Responsibilities:
- Handle customer inquiries and concerns in a professional and timely manner.
- Work closely with internal teams to resolve customer issues and improve processes.
You will be responsible for:
- Managing customer interactions via phone, email, and other communication channels.
- Providing accurate and timely information to customers about their orders and products.
Requirements:
- 5 years of experience in a customer-facing role.
- Excellent communication and problem-solving skills.
Benefits:
- Estimated annual salary: $50,000 - $65,000, depending on experience.
- Market-competitive comprehensive health benefits, including a zero-premium medical plan offering, vision, dental, and company-paid life insurance.
- Paid Time Off (PTO), starting with 23 paid days off in the first year.
- 10 Company Paid Holidays.
- 401(k) retirement plan with company contribution.
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