Order Fulfillment and Customer Service Specialist

3 weeks ago


Windsor, Connecticut, United States Tsugami America Full time
About the Job">

As a Customer Service Representative at Tsugami America, you will play a critical role in delivering exceptional customer experiences. Your primary responsibility will be to provide top-notch service to customers regarding parts orders, tracking shipments, and product information.

Key Responsibilities:

  • Handle customer inquiries and concerns in a professional and timely manner.
  • Work closely with internal teams to resolve customer issues and improve processes.

You will be responsible for:

  • Managing customer interactions via phone, email, and other communication channels.
  • Providing accurate and timely information to customers about their orders and products.

Requirements:

  • 5 years of experience in a customer-facing role.
  • Excellent communication and problem-solving skills.

Benefits:

  • Estimated annual salary: $50,000 - $65,000, depending on experience.
  • Market-competitive comprehensive health benefits, including a zero-premium medical plan offering, vision, dental, and company-paid life insurance.
  • Paid Time Off (PTO), starting with 23 paid days off in the first year.
  • 10 Company Paid Holidays.
  • 401(k) retirement plan with company contribution.


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