Help Desk Specialist

7 days ago


El Paso, Texas, United States Texas Tech University Health Sciences Center El Paso Full time

Company Overview:

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Texas Tech University Health Sciences Center El Paso is a leading institution in the field of healthcare education and research.

Estimated Salary: $ $43,000 - $65,000 per year

Job Description:

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We are seeking an IT Support Technician I to join our team. As a member of our IT department, you will provide technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance.

Main Responsibilities:

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  • ">
  • Provide technical support to end-users on operational or maintenance aspects of system equipment
  • Serve as the first point of contact for customers seeking technical assistance over the phone, in-person or ticketing system
  • Troubleshoot simple to complex issues and assist end-users with various system problems
  • Serve as liaison between helpdesk/pc support and other IT related areas when troubleshooting systems
  • Assist with installation or relocation of computer equipment

Required Skills and Qualifications:

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Bachelor's degree with coursework in computer science, MIS, IT, or other related area OR combination of related education and/or experience to equal four (4) years

Benefits:

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The Texas Tech University Health Sciences Center El Paso offers a competitive salary and benefits package, including medical, dental, and vision insurance, paid time off, and retirement savings plan.

Why Work with Us:

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We offer a dynamic and supportive work environment that encourages collaboration and professional growth. If you are passionate about technology and customer service, we encourage you to apply for this exciting opportunity.

About the Job:

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This is a full-time position working in a fast-paced IT environment. The successful candidate must be able to work independently and as part of a team to meet deadlines and achieve goals.


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