Sleep Expert

Unlock Your Potential as a Sleep Expert

At Mattress Firm, we're on a mission to help people find the perfect mattress for a great night's sleep. As a Sleep Expert, you'll be a trusted authority on sleep, helping customers navigate our vast selection of top brands and products. With a passion for delivering exceptional customer experiences, you'll be empowered to create a life-changing in-store experience and help customers build their dream sleep sanctuary.

Key Responsibilities:

• Provide expert advice on sleep solutions and products to customers
• Execute sales programs and support a seamless omni-channel experience
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
• Adhere to company merchandising and marketing programs to standard
• Follow company policy and execute company standards on appearance and functionality
• Maintain customer relationships during and post-purchase
• Seek and accept constructive feedback for continuous personal, professional, and performance development
• Continue to develop skills, competencies, and product knowledge through assigned course work, training, and other company-led activities
• Leverage social media to positively impact brand awareness and increase sales
• Ensure timely open and closing procedures
• Follow all Company procedures on cash handling, including acceptance of payment and deposit processes
• Ability to push, pull, and lift up to 50 pounds to assist customers with load outs and in-store purchases
• Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing
• Professional communication and representation of company brand in all internal and external interactions
• Complete all required training modules and certifications prior to the due date
• Ensure all safety policies and procedures are followed to maintain a safe work environment for all
• Communicate professionally with all internal and external contacts
• Follow all Company policies and execute company standards on appearance and functionality as well as appropriate brand representation
• Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations

Why Join Our Team?

At Mattress Firm, we're passionate about creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. As a Sleep Expert, you'll be part of a team that's dedicated to helping people sleep well so they live well. With a range of benefits, including medical, dental, and vision plans, 401(k) with employer matching, and opportunities for growth and development, you'll be supported every step of the way. Plus, with a focus on giving back to our community, you'll have the chance to make a real difference in the lives of others.

Pay Range: $55,000-$75,000

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