Medical Assistant

4 weeks ago

Mableton, Georgia, United States One Medical Full time
About Us

One Medical is a pioneering healthcare organization that is revolutionizing the way people experience primary care. Our mission is to make quality care more accessible, affordable, and enjoyable for everyone.

We're not just a doctor's office - we're a team of dedicated professionals who are passionate about delivering exceptional patient care and creating a positive impact on our communities.

With a focus on preventive care, chronic care management, and mental health support, we're committed to helping our patients achieve better health outcomes and live healthier lives.

The Opportunity

We're seeking a highly skilled and compassionate Flex Member Support Specialist to join our team. As a key member of our clinical support team, you will play a vital role in providing exceptional patient care and support to our members.

Responsibilities will include:

  • Providing best-in-class venipuncture services to patients of all ages
  • Performing and assisting with extended scope duties, such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
  • Maintaining high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
  • Dispensary responsibilities, including verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging, and labeling prescriptions for patient pick-up
  • Continuing to care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties
  • Using impeccable C-I-CARE skills in all patient interactions and ensuring a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary
  • Assisting our senior patients by performing other administrative tasks, such as answering phone calls, sending faxes, and coordinating transportation for patients
  • Contributing to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad-hoc asks, and performing opening and closing duties/daily office upkeep as required

We're looking for a team player who is passionate about delivering exceptional patient care and support. If you're a strong communicator, a problem-solver, and a team player, we'd love to hear from you.

What You'll Need

To be successful in this role, you'll need:

  • At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
  • Strong written and verbal communication skills
  • A High School Diploma or equivalent
  • Proficiency in computer technology, such as typing, navigating the internet, and using multiple software systems simultaneously
  • Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
  • A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
  • A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
  • Phlebotomy experience and/or certification preferred
  • Experience with extended scope care, including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred

We offer a competitive salary, benefits, and a supportive work environment. If you're passionate about delivering exceptional patient care and support, we'd love to hear from you.

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