Customer Service Director

4 weeks ago


Scottsdale, Arizona, United States Pavilions Store (101 & Indian Bend) Full time
Job Title: Customer Service Manager

At Pavilions Store (101 & Indian Bend), we are seeking a highly motivated and experienced Customer Service Manager to lead our sales floor team. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities:
  • Develop and implement sales strategies to achieve revenue growth and customer satisfaction targets.
  • Lead and manage a team of sales floor associates to ensure excellent customer service and sales performance.
  • Conduct regular performance reviews and provide coaching and development opportunities to team members.
  • Collaborate with other departments to ensure seamless operations and achieve business objectives.
  • Monitor and analyze sales data to identify trends and areas for improvement.
  • Develop and implement processes to improve customer satisfaction and loyalty.
  • Ensure compliance with company policies and procedures.
Requirements:
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Minimum 1 year of retail management experience, preferably in a customer-facing role.
  • Proven track record of driving sales growth and improving customer satisfaction.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.
What We Offer:
  • Competitive salary and bonus structure.
  • Opportunities for career growth and professional development.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off and holidays.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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