Customer Service Specialist

4 days ago


Selma, Alabama, United States K&R Staffing HR Consulting LLC Full time

Job Description

A Customer Service Representative serves as a liaison between our customers and the company, providing product information, answering questions, and resolving issues in a timely and efficient manner. To excel in this role, you must be genuinely passionate about helping others, possess excellent communication skills, and be able to empathize with customers.

The ideal candidate will have strong problem-solving skills, be confident in troubleshooting, and be able to investigate issues when necessary. They will also be able to gather valuable customer feedback and use it to improve our services.

Responsibilities

  • Manage large amounts of incoming phone calls
  • Identify and assess customer needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate and complete information using the right methods and tools
  • Meet personal and customer service team sales targets and call handling quotas
  • Handle customer complaints, provide solutions and alternatives within time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies

Requirements

  • MUST BE BILINGUAL ENGLISH/SPANISH
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively


  • Selma, Alabama, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...


  • Selma, Alabama, United States Sherwin-Williams Full time

    This role is crucial to the success of our retail operations. As a Customer Service Specialist, you will engage directly with wholesale and retail customers to understand their needs, provide answers to their inquiries about Sherwin-Williams products, and recommend appropriate solutions. Your primary goal will be to resolve customer concerns promptly and...


  • Selma, Alabama, United States Sherwin-Williams Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...


  • Selma, Alabama, United States Sherwin-Williams Full time

    Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer...


  • Selma, Alabama, United States K&R Staffing HR Consulting LLC Full time

    About UsK&R Staffing HR Consulting LLC is a leading provider of staffing services. We're committed to helping businesses find the best talent to drive their success. As a customer support specialist, you will play a critical role in delivering exceptional customer experiences and driving business growth.Job SummaryWe're seeking a customer service...


  • Selma, Alabama, United States Walmart Full time

    **Job Overview:**As a Front End Service Team Associate, you will be the face of Walmart, providing excellent customer service and ensuring a positive shopping experience for our customers. You will be responsible for processing returns and refunds, handling financial transactions, and answering customer questions.**Benefits and Perks:We offer competitive pay...


  • Selma, Alabama, United States K&R Staffing HR Consulting LLC Full time

    Job Description A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They...


  • Selma, Alabama, United States Cadence Bank Full time

    Job OverviewCadence Bank is seeking a skilled Customer Relationship Specialist to join our team. In this role, you will be responsible for building strong relationships with customers and providing exceptional service by processing routine banking transactions.You will work closely with our customers to understand their financial needs and provide...


  • Selma, Alabama, United States Walmart Full time

    **Benefits and Perks:**As a Grocery Associate at Walmart, you'll enjoy a range of benefits and perks, including:A competitive hourly rateOngoing training and development opportunitiesA discount on store merchandise and services**Join Our Team:**If you're a motivated and enthusiastic individual who is passionate about delivering excellent customer service, we...


  • Selma, Alabama, United States K&R Staffing HR Consulting LLC Full time

    Company OverviewK&R Staffing HR Consulting LLC is seeking a talented customer support specialist to join our team. As a bilingual customer service agent, you will be responsible for interacting with customers, addressing their concerns, and providing exceptional service.Job SummaryWe're looking for a multilingual customer service professional who is...


  • Selma, Alabama, United States Walmart Full time

    Job Overview: As a Grocery Associate, you will play a vital role in providing excellent customer service, maintaining store appearance, and ensuring seamless shopping experiences. You will be responsible for supporting sales efforts, receiving and stocking merchandise, and performing other duties as required.Key Responsibilities:Support sales efforts by...


  • Selma, Alabama, United States Gestamp Full time

    Job SummaryWe are seeking a highly skilled Customer Liaison Specialist to join our team. In this role, you will be responsible for maintaining strong relationships with our customers by effectively handling and communicating quality and delivery issues.Duties and ResponsibilitiesSUPPORT CUSTOMER WITH QUALITY AND DELIVERY RELATED ISSUESCOORDINATE CONTAINMENT...


  • Selma, Alabama, United States Fausak Tires Full time

    Benefits:401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Paid time off Training & development Vision insurance Job Summary As a Customer Service Advisor, you will help Fausak Tires & Service achieve its goals by delivering best in class customer service. You will be responsible for...


  • Selma, Alabama, United States 1-Tom-Plumber San Antonio Full time

    Benefits:Competitive salary Dental insurance Health insurance Paid time off Vision insurance Company DescriptionAt Crown Restoration, we focus on delivering exceptional quality services to our customers in the areas of water, fire, mold, storm, and sewage cleanup and restoration. We provide top-notch customer service to clients of all...


  • Selma, Alabama, United States Bridges Staffing Full time

    04th March, 2025 We are seeking a reliable and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing excellent service and support. You will be responsible for processing orders, answering inquiries, resolving issues, and ensuring customer...


  • Selma, Alabama, United States Wells Fargo Full time

    Why Wells Fargo?We believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. At Wells Fargo, we're recognized for being a great place to grow your career, ranking in the top three on the 2024 LinkedIn Top Companies List.About this role:We're seeking an Associate Personal Banker...


  • Selma, Alabama, United States K&R Staffing HR Consulting LLC Full time

    Job DescriptionWe are seeking a highly skilled and multilingual Customer Service Liaison to join our team at K&R Staffing HR Consulting LLC. As a liaison, you will serve as the primary point of contact for customers, providing exceptional service and support.About This RoleAct as a liaison between customers and our company, providing product and services...


  • Selma, Alabama, United States Domino's Pizza LLC Full time

    At Domino's, we're committed to delivering exceptional customer experiences. As a Customer Service Rep, you'll play a key role in ensuring our customers receive top-notch service. Your responsibilities will include greeting customers and providing them with a positive experience, taking customer orders using our technology and Point of Sales System, and...


  • Selma, Alabama, United States Family Dollar Full time

    About Family DollarWe are a leading variety store offering a wide range of products at everyday low prices. Our stores provide customers with a convenient shopping experience, offering a one-stop-shop for all their needs.Job SummaryWe are seeking a Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will be responsible for...


  • Selma, Alabama, United States Walmart Full time

    Walmart is seeking a qualified Sales Associate to join our team. As a Sales Associate, you will be responsible for:• Providing exceptional customer service by reviewing customer orders and ensuring accuracy• Locating and selecting merchandise on the salesfloor• Working in a fast-paced environment to meet customer needs• Maintaining a positive...