Customer Service Specialist
4 days ago
Job Description
A Customer Service Representative serves as a liaison between our customers and the company, providing product information, answering questions, and resolving issues in a timely and efficient manner. To excel in this role, you must be genuinely passionate about helping others, possess excellent communication skills, and be able to empathize with customers.
The ideal candidate will have strong problem-solving skills, be confident in troubleshooting, and be able to investigate issues when necessary. They will also be able to gather valuable customer feedback and use it to improve our services.
Responsibilities
- Manage large amounts of incoming phone calls
- Identify and assess customer needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate and complete information using the right methods and tools
- Meet personal and customer service team sales targets and call handling quotas
- Handle customer complaints, provide solutions and alternatives within time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
Requirements
- MUST BE BILINGUAL ENGLISH/SPANISH
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
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