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Advanced AI Customer Service Developer
1 week ago
Company Overview
">TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. With global offices spanning across Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo, we strive to connect people from diverse backgrounds.
">Job Description
">We are seeking a skilled Advanced AI Customer Service Developer to join our Data E-Commerce department. This role combines frontend and backend engineering capabilities to build state-of-art large-scale, distributed, and fault-tolerant systems to solve ultra-complex business problems. You will be responsible for developing advanced customer service robots to improve user consumption experience, inspire merchants' service quality and revenue, and build a fair and flourishing ecosystem on our E-commerce Platform.
">Responsibilities
">- ">
- Participate in the development of AI customer service within the TikTok e-commerce ecosystem to help our sellers better serve our customers, including multi-round dialogue, FAQ, prompt engineering, etc">
- Engage in and improve the end-to-end lifecycle of services from design, development, capacity planning, and launch reviews to deployment, operation, and optimizations;">
- Optimize system scalability, reliability, sustainability, velocity, and architecture efficiency;">
Qualifications
">- ">
- Bachelor's degree in Computer Science or related technical field;">
- 2+ years experience working with Linux systems, and development experience in JavaScript, Python, Go, C++, or related languages;">
- Excellent problem-solving skills with strong attention to detail and collaboration skills. Ability to deep dive into complex technical problems;">
- Good sense of teamwork and communication skills, practical experience in relevant business scenarios is preferred.">
- Preferred Qualifications: Experience with deep learning frameworks such as TensorFlow/PyTorch, understanding distributed training, distillation acceleration, and other implementation methods; Knowledge of large language models, and experience in prompt engineering.">
Benefits
">TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
">Others
">TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.