Field Service Technician

3 weeks ago


Colorado Springs, Colorado, United States Standard BioTools Full time
Job Summary

We are seeking a skilled Field Service Engineer to join our team at Standard BioTools. This is a field-based regional position with travel expected throughout North America, particularly in the Denver CO area. The ideal candidate will have strong technical skills, excellent communication abilities, and a commitment to customer satisfaction.

About Us

At Standard BioTools, we are driven by a bold vision to accelerate breakthroughs in human health through comprehensive research and development. Our innovative technology empowers customers to improve life through indispensable life sciences tools. As a leading provider of cutting-edge solutions, we foster a positive culture that values collaboration, accountability, and continuous improvement.

Key Responsibilities
  • Deliver exceptional service across Standard BioTools' portfolio of products in Mass Cytometry systems
  • Troubleshoot complex problems within an operational interplay of software, hardware, and chemistry
  • Identify areas for product and process improvement and communicate these accordingly
  • Adopt and leverage our Salesforce.com business policies, procedures, and reporting
Requirements
  • BS in Science or Engineering discipline with 2 years of industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training
  • Technical support/service experience a plus
  • Substantial working knowledge of optical, electrical and mechanical sub-systems
  • Expertise in employing root cause analysis and corrective action methodologies
Estimated Salary: $85,000 - $110,000 per year

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