Bakery Operations Manager

5 days ago


Greenbrae, California, United States SusieCakes Full time
About SusieCakes

SusieCakes is a renowned bakery chain that specializes in creating old-fashioned, sentimental dessert favorites. Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars, all baked from scratch, on-site daily, using the freshest and finest ingredients.

Job Summary

We are seeking a highly skilled and experienced Bakery Assistant Manager to join our team. As a key member of our bakery team, you will be responsible for ensuring the overall guest experience when on duty. You will maintain service quality standards by ensuring the team members are delivering premium guest service and treating each guest as a VIP.

Responsibilities
  • Ensure positive guest and team member experience by responding to and addressing guests who are dissatisfied with service and/or product.
  • Communicate to the team's product offerings, new company initiatives, and general updates about the bakery.
  • Drive product sales by creating a strong partnership with the culinary team to ensure the guest experience is above expectations.
  • Operations focused: manage daily communication log, meal breaks, food safety, and COVID procedures.
Benefits and Perks
  • Flexible work schedule
  • Free non-slip shoes (annually)
  • Birthday month PTO with complimentary cake
  • Company holidays off (Thanksgiving, December 25th-27th, and New Year's Day)
  • Medical, dental, vision insurance
  • Vacation, 401k, FSA
  • Pet rescue reimbursement and pet insurance
  • Flexible return to work schedule for maternity leave
  • Generous 50% discount on all our delicious desserts
Requirements
  • Two years of experience in a customer service environment preferred
  • Previous quick service food handling experience in either the hospitality or food and beverage industry a plus
  • Excellent verbal and written communication skills
  • Ability to adapt to a flexible schedule according to business needs
  • Must have reliable transportation
Physical Requirements
  • Frequent walking, kneeling, bending, and reaching overhead
  • Able to stand for extended periods of time
  • Must be able to lift, move, and carry up to 50 pounds
Education
  • Associates or Bachelors degree with a focus in Business or Hospitality preferred
  • High school diploma or GED required
Language Skills
  • Must be able to speak, read, and write English
Other
  • Ability to work flexible hours, including weekends and holidays, as needed

In accordance with California law, the expected salary range for this California position is between $21 and $23 per hour. The actual compensation will be determined based on experience and other factors permitted by law.



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