Dental Laser Service Technician

4 weeks ago


Santa Clara, California, United States Convergent Dental Inc Full time
Job Overview

We are seeking a skilled Field Service Engineer to join our team at Convergent Dental Inc. In this role, you will provide technical support to our customers, either over the phone or by traveling to their locations to diagnose and repair their existing laser equipment, install new hardware or parts, and provide maintenance services as needed.

Key Responsibilities
  • Perform technical assignments to install, modify, and repair our laser-based dental systems.
  • Troubleshoot and repair equipment both in-house and at customer sites after analyzing mechanical, electrical, and software failures.
  • Disassemble malfunctioning dental devices and use standardized testing procedures to examine and test mechanisms for defects.
  • Replace or repair defective parts, which may require modification or replacement components.
  • Reassemble dental devices or equipment and test assembly for conformance to specifications.
  • Maintain an inventory of materials, including electrical, mechanical, and optical components, for in-field servicing of customer devices.
  • Inspect devices and test equipment periodically and adjust calibration to ensure functioning within specified standards.
  • Complete standard equipment documentation and reports necessary for FDA compliance in a timely manner.
  • Provide customers with timely and accurate technical information in a positive and straightforward manner.
  • When needed, provide training to dental office staff on the setup and maintenance of the dental laser.
Requirements
  • High school diploma or equivalent.
  • Previous experience in a field service capacity, with a minimum of 3 years of experience solving problems with computer hardware, software, and medical devices preferred.
  • Basic knowledge of electro-mechanical systems, with a focus on lasers and optics.
  • ASEE or equivalent technical education.
  • Excellent problem-solving skills and attention to detail.
  • Excellent customer service skills.
  • Able to work independently.
  • Physical ability to stand and sit for extended periods and lift and maneuver heavy objects weighing up to 50 lbs.
  • May require after-hours telephone support or on-call availability.
  • MS Office Suite experience required.
  • Experience in dental or medical practices reliant on advanced technologies a plus.
  • Valid driver's license and clean driving record.
  • Ability to travel where needed, depending on location, which could be by car or plane.
Benefits
  • Flexible scheduling.
  • Competitive compensation and benefits.
  • Career advancement opportunities.


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