Persistent Cyber Training Environment Technician
1 week ago
Job Title: Persistent Cyber Training Environment Technician
Company OverviewCole Engineering Services Inc. offers modeling and simulation training solutions to the federal government and industry.
We are hiring a Persistent Cyber Training Environment Technician to join our team at Hurlburt Field, FL.
Job DescriptionThis role involves administering the Persistent Cyber Training Environment (PCTE) platform, addressing end-user technical support queries, and documenting, monitoring, and resolving reported issues while ensuring adherence to operational service level standards.
The technician will utilize product information and solution databases for thorough research and troubleshooting, delivering comprehensive solutions.
Responsibilities include supporting software and device installations/upgrades, setting up user profiles, and maintaining user accounts to meet response time and quality service level standards.
Required Skills and Qualifications- Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders.
- Display meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%, minimizing the need for corrective actions.
- Ability to analyze real-world problems and implement solutions following corporate guidelines, industry best practices, and established procedures.
- Offer professional-level support for IT, virtual environments, and network functions, addressing a range of technical challenges.
$90,000 - $125,000 per year, depending on experience.
Benefits- Medical, Dental & Vision Coverage
- Wellness Program
- 401(k) Matching
- Disability (Short Term & Long Term)
- Employee Assistance Program
- Life Insurance
- Education & Training
- Generous Leave Policy (11 Federal Holidays, PTO, Military Leave, Bereavement and Jury Duty)
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