Sales and Customer Experience Associate
6 days ago
Carter's, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children.
Job Title: Sales and Customer Experience AssociateOverview:The Sales and Customer Experience Associate plays a vital role in ensuring an exceptional shopping experience for customers at Carter's stores. This position involves interacting with customers to create a positive store environment, maximizing sales through efficient operations, and protecting company assets while providing outstanding customer service.
Key Responsibilities:- Customer Focus:
- Resolves customer issues promptly and confidently in a busy retail environment.
- Assists customers in locating merchandise, informs them about promotions, and revisits frequently to ensure satisfaction.
- Expedites point-of-sale transactions and completes floor replenishment as needed.
- Brand Execution:
- Ensures store visual standards meet company expectations.
- Executes the replenishment process, recovers, and cleans the sales floor according to company standards.
- Maintains product knowledge and presents merchandise effectively.
- Articulates current promotional events and the brand loyalty program to customers.
- Drive Growth:
- Minimizes store loss through excellent customer service.
- Maintains housekeeping standards to provide a positive experience for customers and team members.
- Meets or exceeds company productivity standards for operational processes.
- Achieves daily goals established by management.
- Team Development:
- Establishes and maintains cooperative working relationships with team members.
- Adapts to performing assignments as requested.
- Supports management direction of the store and adheres to company policies and safety procedures.
- Trains and coaches others to success.
- Demonstrated Customer Engagement Skills: Ability to interact effectively with customers and colleagues.
- Ability to Handle Multiple Tasks Concurrently: Strong organizational skills to manage multiple responsibilities simultaneously.
- High School Diploma or Equivalent: Preferred but not required.
- Retail/Specialty Apparel Knowledge and Experience: Desirable but not essential.
- Lifting 40 Pounds Regularly: Ability to lift and move objects safely.
- Standing for Long Periods: Capacity to stand and walk extensively throughout the workday.
- Constant Walking and Standing: Frequent bending, stooping, and reaching required.
- Flexibility: Willingness to work days, nights, weekends, and holidays as scheduled.
- Minimum Number of Hours: Guaranteed minimum hours not guaranteed, subject to business needs.
- Note: Availability changes must be approved by the Store Manager based on business requirements.
$12-$15 per hour, depending on location and experience.
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