Sales and Customer Experience Associate

6 days ago


Stoneham, Massachusetts, United States Carter'sOshKosh Full time
About Us

Carter's, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children.

Job Title: Sales and Customer Experience AssociateOverview:

The Sales and Customer Experience Associate plays a vital role in ensuring an exceptional shopping experience for customers at Carter's stores. This position involves interacting with customers to create a positive store environment, maximizing sales through efficient operations, and protecting company assets while providing outstanding customer service.

Key Responsibilities:
  • Customer Focus:
    • Resolves customer issues promptly and confidently in a busy retail environment.
    • Assists customers in locating merchandise, informs them about promotions, and revisits frequently to ensure satisfaction.
    • Expedites point-of-sale transactions and completes floor replenishment as needed.
  • Brand Execution:
    • Ensures store visual standards meet company expectations.
    • Executes the replenishment process, recovers, and cleans the sales floor according to company standards.
    • Maintains product knowledge and presents merchandise effectively.
    • Articulates current promotional events and the brand loyalty program to customers.
  • Drive Growth:
    • Minimizes store loss through excellent customer service.
    • Maintains housekeeping standards to provide a positive experience for customers and team members.
    • Meets or exceeds company productivity standards for operational processes.
    • Achieves daily goals established by management.
  • Team Development:
    • Establishes and maintains cooperative working relationships with team members.
    • Adapts to performing assignments as requested.
    • Supports management direction of the store and adheres to company policies and safety procedures.
    • Trains and coaches others to success.
Requirements:
  • Demonstrated Customer Engagement Skills: Ability to interact effectively with customers and colleagues.
  • Ability to Handle Multiple Tasks Concurrently: Strong organizational skills to manage multiple responsibilities simultaneously.
  • High School Diploma or Equivalent: Preferred but not required.
  • Retail/Specialty Apparel Knowledge and Experience: Desirable but not essential.
Physical Demands:
  • Lifting 40 Pounds Regularly: Ability to lift and move objects safely.
  • Standing for Long Periods: Capacity to stand and walk extensively throughout the workday.
  • Constant Walking and Standing: Frequent bending, stooping, and reaching required.
Availability Requirements:
  • Flexibility: Willingness to work days, nights, weekends, and holidays as scheduled.
  • Minimum Number of Hours: Guaranteed minimum hours not guaranteed, subject to business needs.
  • Note: Availability changes must be approved by the Store Manager based on business requirements.
Estimated Salary:

$12-$15 per hour, depending on location and experience.


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