Shift Leader

11 hours ago


North East, United States Dunkin' Full time
Job Title: Shift Leader

We are seeking a highly motivated and experienced Shift Leader to join our Dunkin' team. As a Shift Leader, you will be responsible for leading a team of crew members to deliver exceptional customer service and execute operational standards.

Key Responsibilities:
  • Lead and motivate a team of crew members to achieve sales and customer satisfaction goals
  • Coach and develop crew members to improve their skills and performance
  • Ensure that all operational standards are met, including food safety and quality
  • Manage cash handling and inventory procedures
  • Resolve customer complaints and concerns in a professional and courteous manner
Requirements:
  • High school diploma or equivalent required
  • Previous experience in a supervisory or leadership role in the food service industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Availability to work a variety of shifts, including mornings, afternoons, and evenings
What We Offer:
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Flexible scheduling and a fun work environment
  • Discounts on Dunkin' products and services

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