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Team Leader

2 months ago


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Position Overview: The Team Leader role encompasses a range of responsibilities that reflect and promote Ace Hardware's core values.

The Team Leader plays a crucial part in enhancing the overall performance of the store and supports Management in maximizing sales opportunities by possessing a comprehensive understanding of all departments, fostering a customer-centric culture, nurturing staff development, ensuring store presentation, and managing expenses and inventory losses.

Key Responsibilities:

  • Serves as the primary sales associate, overseeing the training and evaluation of team members within designated departments.
  • Acts as the main point of contact for the Manager on Duty (MOD) process, demonstrating proficiency in fulfilling the associated responsibilities.
  • Supervises the sales area to maintain constant awareness of customer and associate interactions.
  • Stays informed about all company policies, ensuring consistent adherence to standards and procedures.
  • Inspires and guides team members to achieve set goals and objectives.
  • Delegates tasks clearly and follows up on all instructions provided.
  • Promotes teamwork within the store and across the company.
  • Informs management of any necessary personnel adjustments.
  • Facilitates the training and onboarding of new hires in the relevant department.
  • Communicates effectively between employees and management.
  • Assists customers in assigned departments or throughout the store, providing necessary guidance and information.
  • Addresses customer complaints with professionalism.
  • Manages special orders for non-stock items.
  • Assists with unloading incoming deliveries as directed by management.
  • Demonstrates product usage to customers upon request.
  • Is well-versed in conducting and adhering to all management processes, including 1-2-1s, team huddles, floor observations, store walkthroughs, and departmental checklists.

Required Skills and Qualifications:

  • Strong leadership capabilities, excellent interpersonal and communication skills, active listening skills, and the ability to ensure understanding after instructions are given.
  • Exceptional organizational skills, capacity to multitask, and a talent for fostering internal and external relationships.
  • Basic mathematical proficiency and computer literacy (Microsoft Office).
  • Familiarity with Trello as a tool for communication, task management, and time organization.
  • A broad understanding of all departments and the ability to assist as necessary.
  • Ability to cultivate relationships with both customers and team members.

Physical Requirements:

  • Capability to stand and walk for extended durations.
  • Ability to bend, stoop, grasp products, and climb ladders.
  • Must be able to lift loads up to 50 lbs. unassisted and push/pull carts with merchandise.

Company Overview:

Ace Hardware is a community-focused hardware store, part of a global network of over 5,000 locations, primarily independently owned and operated by local entrepreneurs. These dedicated individuals are integral to their communities, embodying the essence of small business ownership. At Ace, we pride ourselves on maintaining a personal touch, ensuring that every visit feels like a visit to a neighbor.