Data Entry and Customer Service Specialist
3 weeks ago
Seronda Networks is a leading provider of cutting-edge solutions, offering a place for professional growth and development. We value our employees' contributions and strive to create an environment that fosters passion and teamwork.
We are seeking a dedicated and detail-oriented Data Entry and Customer Service Specialist to join our team. As a key player in our customer service department, you will be the first point of contact for our customers, guiding them through their questions and concerns while ensuring that all information is entered correctly into our database.
**Responsibilities:**
- Manage incoming customer inquiries via phone, email, or chat.
- Accurately input customer data into the company's database in a timely manner.
- Resolve customer issues by providing effective solutions and support.
- Maintain thorough documentation of customer interactions and transactions.
- Collaborate with team members to enhance service delivery and improve processes.
- Monitor and follow up on outstanding customer service issues to ensure resolution.
**Required Skills and Qualifications:**
- High school diploma or equivalent; additional certification in data entry is a plus.
- Proven experience in a data entry or customer service role preferred.
- Excellent typing skills with a high level of accuracy.
- Strong verbal and written communication skills.
- Proficiency in using computer applications, including MS Office and database systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
**Benefits:**
- Competitive annual salary: $40,000 - $45,000 per year.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement savings plan with employer match.
- Paid time off and company holidays.
- Ongoing training and professional development opportunities.
- Collaborative and friendly work environment.
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