Bellperson

Job Summary

Civana Management is seeking a highly skilled and customer-focused Bellperson to join our team. As a Bellperson, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

• Greet guests in a friendly and welcoming manner, offering assistance with luggage and other needs.
• Operate the courtesy shuttle, ensuring timely and safe transportation for our guests.
• Provide lobby door coverage, maintaining a clean and welcoming environment for our guests.
• Park and retrieve guest cars, ensuring their safety and convenience.
• Baggage handling, delivery, pick-up, and storage, ensuring seamless service for our guests.
• Offer room escorts and resort tours to arriving guests, showcasing the amenities and services we offer.
• Communicate with other departments in a friendly and professional manner, ensuring seamless service for our guests.
• Be aware of local attractions and restaurants, making recommendations to guests to enhance their stay with us.
• Accurately communicate with other shifts regarding issues arising from day-to-day operations, ensuring a smooth and efficient service.
• Deliver room drops, amenities, ice, and any other guest requests or group items, ensuring timely and efficient service.
• Sign in and out of complimentary guest bikes, performing basic maintenance to ensure their safety and functionality.
• Keep the front drive, bell area, bell carts, and lobby entrance clean and presentable, maintaining a high standard of service.
• Maintain a positive attitude and take initiative, ensuring exceptional service for our guests.
• Assist with the training and coaching of new hires, ensuring a smooth transition and high standard of service.
• Assist to maintain lobby and patio furniture, cushions, pillows, and décor, ensuring a welcoming and comfortable environment for our guests.
• Attend and embrace CIVANA training and development courses, ensuring a high standard of service and knowledge.
• Maintain the distinct CIVANA aesthetic, appearance, atmosphere, and culture, ensuring a unique and memorable experience for our guests.

Requirements

• 2+ years of Bellman and/or Valet experience (or comparable role).
• Customer Service experience.
• Luxury Experience preferred.
• Basic proficiency in working with computers.
• Must have reliable transportation.
• Available to work a flexible schedule, including weekends and holidays.