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Customer Service Representative

2 months ago

Charlotte, North Carolina, United States Marriott Full time

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at The Westin Charlotte. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.

Key Responsibilities

  • Process operational needs and address guest requests in a timely and professional manner
  • Complete reports and maintain accurate records to ensure seamless guest experiences
  • Share knowledge of local attractions and amenities to enhance guest stays
  • Collaborate with colleagues to ensure seamless communication and execution of guest requests
  • Adhere to company policies and procedures to maintain a safe and respectful work environment

Requirements

  • High school diploma or equivalent required
  • No prior work experience necessary, but a passion for delivering exceptional customer service is essential
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Excellent communication and interpersonal skills
  • Ability to work a variety of shifts, including evenings and weekends

About Marriott

Marriott International is a global hospitality company with a commitment to empowering guests to regain control and enhance their well-being while traveling. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.