Multilingual Client Support Specialist
4 days ago
The successful candidate will be responsible for:
- Providing exceptional client service and support to families in need of child care assistance
- Answering incoming calls and facilitating walk-in clients in a calm and professional manner
- Researching and assessing client needs, asking questions to obtain a clear understanding of client needs, and making appropriate recommendations
- Determining and taking appropriate action to meet client needs, including placing clients on the child care waiting list, mailing out forms and documents, transferring to other providers, requesting attendance cards, updating address and contact information, and providing guidance for locating quality childcare
- Providing client service through education and offering solutions
- Interpreting and communicating federal and state policies and procedures to clients in an understandable manner
- Educating new clients entering the program
- Offering solutions for other related issues clients might be facing – example; if they are not eligible, offer alternatives that they may be able explore
- Performs other duties as assigned and will provide back up support to other specialists
- Assists with special projects and performs other duties as assigned
Salary: $45,000 - $55,000 per year, depending on experience
Benefits: Paid Parental Leave, 12 Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision, and more
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