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Lead Pharmacy Operations Manager
2 months ago
Job Description:
Job Overview:
Delivers compassionate pharmacy consulting services to patients, ensuring effective medication use and awareness of potential drug interactions. Provides preventive and clinical healthcare services, including immunizations, diagnostic assessments, and patient outcome evaluations. Accountable for maintaining operational excellence within the pharmacy.
Key Responsibilities:
Enhancing Patient Experience:
Welcomes patients with a friendly demeanor, assisting them with inquiries regarding products and services. Addresses patient concerns promptly to foster a positive experience.
Demonstrates and shares best practices in customer service with team members to create a memorable and satisfying patient journey, emphasizing interpersonal skills such as greeting, maintaining eye contact, and demonstrating courtesy.
Participates in community events that reflect the diverse populations served, as directed by management.
Provides guidance to patients regarding medication usage, side effects, interactions, and privacy, ensuring their health needs are met and satisfaction is achieved.
Performs essential pharmacist duties including compounding, medication reviews, and management.
Ensures compliance with regulations, company policies, and operational standards.
Establishes procedures to enhance pharmacy workflow, including staff scheduling, role assignments, and team collaboration.
Responsible for pharmacy opening and closing procedures, as well as shift transitions.
Adheres to Good Faith Dispensing policies in alignment with state and federal laws during prescription fulfillment.
Maintains up-to-date knowledge of pharmacy technology systems, ensuring support for both patients and pharmacy staff.
Ensures accurate processing of insurance claims to resolve patient issues and minimize payment rejections. Engages with insurance providers and medical professionals, participating in audits as necessary.
Communicates with medical providers to clarify prescriptions, dosages, and patient allergies, suggesting alternatives when appropriate.
Partners with centralized support for patient registration and issue resolution. In virtual settings, conducts product reviews following established guidelines.
Oversees the maintenance and improvement of the pharmacy environment, ensuring it remains functional and presentable.
People Management:
Collaborates with management on pharmacy staff recruitment and handles disciplinary actions as needed.
Works with management to set expectations and goals, fostering teamwork. Monitors staff performance and implements recognition programs to enhance morale.
Conducts performance evaluations and ensures comprehensive training for pharmacy staff to drive efficiency.
Identifies and nurtures high-potential team members, collaborating on career development.
Addresses employee relations issues and promotes a positive work environment.
Maintains current knowledge and necessary certifications as required by regulatory bodies.
Enhances skills related to pharmacy and healthcare through continuous education and professional development.
Communication:
Supports management by disseminating relevant corporate health and wellness information to pharmacy staff.
Performance Management:
Analyzes performance metrics related to pharmacy operations, customer service, and inventory management. Oversees asset protection and identifies trends for improvement.
Community Engagement:
Develops relationships with local healthcare providers to promote pharmacy services and enhance community health awareness.
