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Sales Associate Part Time

2 months ago

Key West, Florida, United States Coach Full time

Job Summary

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

About Coach

Coach is part of the Tapestry portfolio, a global house of brands powered by optimism, innovation, and inclusivity.

Job Responsibilities

  • Provide exceptional customer service and selling experiences
  • Communicate features, benefits, price, and commitment to quality
  • Greet and engage customers with a smile, creating energy and excitement
  • Introduce yourself to customers and crowds by name in a comfortable and friendly way
  • Sell to an audience by maintaining eye contact with all individuals in the group
  • Solicit questions from groups of customers
  • Provide accurate price explanations
  • Maintain open body language facing the largest part of the store
  • Continuously learn brand and product information
  • Build sales based on customers' needs
  • Protect the customer experience and ensure customer satisfaction
  • Know store and individual productivity goals
  • Closing the sale and reinforcing the purchase decision
  • Tailor service and selling approach to individual customers' needs
  • Introduce email campaigns and encourage customers to share contact information

Requirements

  • Takes initiative to improve self and others
  • Willingness to work with multiple customers in a fast-paced environment
  • Active listening skills
  • Speaks audibly to sell to crowds
  • Functional knowledge of Coach product and Coach policies
  • Constantly seeks knowledge of pricing, current promotions, local tax rates
  • Able to effectively read cues of customers and employees
  • Able to work as part of a team
  • Able to communicate features and benefits relevant to the needs of the customer
  • Able to break away during peak times
  • Able to create energy and excitement with customers
  • Able to build relationships with customers and team members

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Coach is an Equal Opportunity Employer

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicants' or employees' qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.