Senior Director Owner Billing Specialist

2 days ago


Cleveland, Ohio, United States Flexjet Full time
About This Role

We are seeking an exceptional Senior Director to lead our Owner Billing team at Flexjet. As a key member of our organization, you will play a vital role in ensuring the timely and accurate billing for our valued owners. Your expertise will be instrumental in resolving customer inquiries and addressing concerns with professionalism and poise.

Job Summary:

  • Lead daily/weekly/monthly billing cycle activities, including invoice processing, utilization reports, revisions, and quality assurance checks.
  • Respond to accounts receivable inquiries, communicate with owners, and collect past due balances.
  • Partner with Owner Services Leadership to resolve owner issues.
  • Collaborate with Contracting, Sales, and Redemptions Leadership teams to deliver an exceptional owner experience.
  • Oversee internal controls, assist in month-end and periodic close reconciliations, and develop corrective plans for operational gaps.
  • Train, mentor, and develop team members as needed.
  • Drive technology roadmaps, including transitioning to the Oracle platform for Owner billing.
  • Review monthly reporting, collections, and variance reports, collaborating with Finance to take corrective actions.
About You

We're looking for someone with 2-3 years of customer-facing leadership experience, preferably in a high-end service environment. You'll need strong organizational leadership skills, attention to detail, and the ability to work independently or as part of a team. A working proficiency in Oracle is preferred, along with knowledge of Microsoft Office Suite applications and standard office equipment.

Key Qualifications:

  • Working knowledge of Oracle (Billing) suite.
  • Strong communication, problem-solving, and influencing skills.
  • Ability to respond calmly under pressure and handle customer demands in a fast-paced environment.
  • Familiarity with Flexjet's products and programs and contract information.
  • Candidates should be flexible, willing to work nights, weekends, and holidays as required.
About Our Company

Flexjet is a leading provider of private aviation services. We offer personalized solutions for individuals, families, and businesses. Our team is dedicated to delivering exceptional experiences and building long-term relationships with our customers.

Compensation:

The estimated salary for this position is $120,000-$150,000 per year, depending on experience and qualifications.



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