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Service Technician Specialist

2 months ago

Birmingham, Alabama, United States Henschel Andromat Inc Full time
Job Overview

Position Summary: The Service Technician Specialist is responsible for the inspection, maintenance, and repair of equipment in various locations, ensuring high standards of service and customer satisfaction.

Key Responsibilities:

  • Conduct inspections, maintenance, and repairs of equipment independently, providing detailed service reports based on field observations.
  • Maintain regular communication with the central office to relay updates and discuss service challenges, as well as engage with clients to determine their service requirements.
  • Facilitate training sessions for customers on the proper operation and upkeep of equipment.
  • Offer technical support and service assistance post-sale as necessary.
  • Oversee the upkeep of facilities and surrounding areas.
  • Assist with logistics including shipping, receiving, and managing inventory.
  • Collaborate closely with employees from the international parent company.

Required Qualifications:

  • 2-3 years of relevant service experience, ideally within a maintenance context.
  • Strong technical knowledge encompassing electrical, pneumatic, hydraulic, and mechanical systems.
  • Effective and courteous communication skills, both verbal and written, with clients.
  • Willingness to travel up to 20% of the time.
  • Flexibility to work irregular hours, including weekends, as needed.
  • Familiarity with standard PC software, including MS Office and email applications.
  • Capability to capture and send digital images via email.
  • Possession of a passport or willingness to obtain one.
  • Openness to international travel as required.
  • Residing in or near the designated service area.