Policy Servicing Professional
1 day ago
About the Position:
We are seeking a Policy Servicing Professional to join our team in Orlando, FL. As a key member of our policy servicing team, you will be responsible for delivering exceptional service to our clients by processing policy changes, resolving issues, and maintaining compliance with quality control guidelines.
Key Responsibilities:
- Process policy changes, including endorsements, cancellations, reinstatements, and non-renewals
- Resolve customer issues and respond to inquiries in a timely and professional manner
- Maintain compliance with quality control guidelines and order loss control reports as needed
- Work with customers to gather information and complete paperwork
- Collaborate with internal teams to resolve issues and ensure seamless service delivery
Requirements:
- High school or equivalent education
- 2-20 license within 90 days of employment
- Proficient with MS Office Suite
- Experience working in a paperless environment and strong PC skills
- Exceptional communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Commitment to excellent customer service and ability to work well with others
Benefits:
- Health benefits: medical, Rx, dental, vision, life insurance, disability insurance
- Financial benefits: ESPP, 401(k), student loan assistance, tuition reimbursement
- Mental health and wellness benefits: free mental health services and advocacy support
- Beyond benefits: paid time off, holidays, preferred partner discounts, and more
Estimated Salary: $55,000 - $70,000 per year, depending on experience. This salary range is based on national averages for similar positions in Orlando, FL.
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