Hotel Front Desk Representative

21 hours ago


Gig Harbor, Washington, United States The INN at Gig Harbor Full time
Hotel Front Desk Attendant Job Description

We are seeking a highly skilled and customer-focused Hotel Front Desk Attendant to join our team at The INN at Gig Harbor. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Responsibilities:
  • Greet and welcome guests, manage their account information, and ensure they have everything they need for a comfortable stay.
  • Handle customer complaints and concerns in a professional and courteous manner.
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs.
  • Work with the housekeeping staff to ensure rooms are ready for new guests.
  • Perform general bookkeeping tasks to ensure all hotel guest account information is accurate and up-to-date.
Qualifications:
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist.
  • High school diploma, GED, or equivalent.
  • Strong customer service skills, interpersonal skills, organizational skills, and time management skills.
  • Working knowledge of Microsoft Office and reservation management systems.

We offer a dynamic and supportive work environment, flexible hours, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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