Cashier/Receptionist

Job Summary

We are seeking a highly skilled and detail-oriented Cashier/Recept-Service to join our team at Manchester Subaru. As a key member of our dealership administration, you will be responsible for providing exceptional customer service, handling administrative tasks, and ensuring a smooth experience for our customers.

Key Responsibilities

• Greet and welcome customers in a friendly and courteous manner.
• Identify the service consultant/sales manager with which they have an appointment.
• Place an identification number on vehicles to identify the proper service salesperson.
• Pull up or obtain a repair order for each customer and complete the administrative portion of it.
• Assist with incoming telephone calls when necessary.
• Assist the service salesperson in contacting customers with appointments one day prior to their appointments.
• Perform various clerical tasks as assigned by service management.
• Answer all incoming telephone calls according to company policies and good telephone etiquette.
• Direct telephone calls to the appropriate parties as necessary.
• Take written messages for occupied personnel and notify them as soon as possible regarding pending messages.
• Assist the service sales staff in contacting customers whose vehicles have been completed.
• Make a copy of all applicable production scheduling forms at 10:00 am, 2:00 pm, and 4:00 pm to assist in directing calls to the appropriate service sales representatives.

Requirements

• Keeps current on new products and product updates.
• Maintains professional appearance and demeanor at all times, including work areas.
• Complies with all Prime attendance policies.
• Reports to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers, or employees.
• Be courteous and helpful to all customers and obtain immediate assistance for situations needing service management.

Education/Skills/Experience

• Must have excellent communication skills, including the ability to effectively communicate in person, over the phone, and in writing.
• Strong interpersonal and customer service skills.
• Ability to meet deadlines, prioritize assignments, and juggle multiple tasks simultaneously in a fast-paced environment.
• Participates in all training programs, as appropriate.
• Must be detail-oriented and well-organized.

Benefits

• Health and dental benefits.
• 401(k) plan after 60 days.

Equal Opportunity Employer

Manchester Subaru is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status.