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Field Operations Advisor

2 months ago

Lakewood, Washington, United States Equipment Experts Inc. Full time
Job Overview

Position Summary

The Service Advisor is tasked with orchestrating the activities of field technicians to efficiently address service requests and scheduled maintenance tasks. This position is crucial for delivering outstanding customer service and ensuring streamlined dispatch operations to fulfill our clients' requirements.

About Equipment Experts

Equipment Experts, Inc. is proud to be recognized as a leading employer within the Seattle business landscape. We focus on providing exceptional service throughout the Puget Sound region and in adjacent states, including Alaska, Oregon, Idaho, and Utah. Our commitment is to assist our clients in executing their services safely and effectively. We manage a diverse array of equipment, encompassing diesel trucks, forklifts, heavy machinery, and more. Our foundational values—Safety, Integrity, Communication, Alignment, Accountability, and Results—steer our operations and influence our recruitment strategies.

Key Performance Objectives

  • Timely and effective communication
  • Comprehension of machinery systems
  • Upholding a tidy work environment
  • Demonstrating accountability and punctuality
  • Following up with both customers and technicians
  • Exhibiting strong problem-solving abilities
  • Documenting service updates accurately

Scope of Responsibilities

  • Heavy-duty trucks
  • Forklifts
  • Heavy equipment
  • Aerial equipment
  • Minor fleet automotive tasks

Qualifications

Essential Skills and Competencies

  • Ability to read and interpret service orders
  • Applying mechanical expertise across various equipment types
  • Strong analytical and decision-making capabilities
  • Meticulous documentation skills
  • Proficiency in computer systems and communication platforms
  • Willingness to be available for on-call shifts

Education & Experience

  • High School Diploma or GED

Physical Demands

  • Capability to lift up to 10 pounds
  • Use of personal protective equipment
  • Ability to sit for extended durations

Employee Benefits

  • Healthcare, Vision, and Dental coverage
  • WA State Sick Leave
  • Supplemental Insurance options
  • Paid Vacation time
  • Paid Holidays
  • 401k retirement plan
  • Company-sponsored events

Work Schedule

  • Full-time position, Monday through Friday, 7am - 4pm

Compensation

**Pay range: $22/hr. to $27/hr. based on experience, plus Weekly Production Bonuses**