Fashion Retail Specialist

3 days ago


Minneapolis, Minnesota, United States H&M Group Full time
About H&M Group

We are a global fashion retailer dedicated to making sustainable, high-quality clothing for everyone. Our goal is to liberate fashion for the many, not just the few. We strive to be at the forefront of sustainability, diversity, and inclusion in the fashion industry.

Job Description

As a Sales Advisor at H&M Group, you will be responsible for providing excellent customer service, working closely with your store team to deliver an outstanding shopping experience. You will be the face of our brand, showcasing our latest fashion trends and products, and helping customers find what they need.

Key responsibilities:

  • Customer Sales & Profit
  • Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
  • Willingness to engage and have conversations with customers to provide excellent service
  • Guide customers through our fashion trends, stories & products in all areas of the store
  • Ability to effectively promote and sell our products to customers
  • Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
  • Representing yourself and the H&M brand positively during all customer interactions
  • Support with commercial or operational actions to reach sales targets with store management team
  • Fashion & Trend Awareness
  • Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
  • Use your product & fashion knowledge to share relevant information to customers
  • Team & Development
  • Retain and share your service, fashion and store operations knowledge and skills with colleagues
  • Follow all procedures, routines, and legal requirements in all areas of the store
  • Give & receive feedback with your colleagues to learn, develop & support each other
  • Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development

Salary: $15.50 per hour

Benefits:

  • Competitive salary
  • Staff discount card
  • Employee Assistance Program
  • Vacation, Wellness, Holiday and Parental Pay
  • 401K
  • Commuter Benefits, Health and Dependent Care FSA

Additional Information:

H&M Group is an equal opportunities employer. We welcome applications from diverse backgrounds and perspectives. If you are passionate about fashion, customer service, and teamwork, we encourage you to apply for this exciting opportunity.



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