Staff Supervisor

4 weeks ago


Nashville, Tennessee, United States Nelson Fitness 1440 Llc Full time
About the Role

We are seeking a highly motivated and experienced Staff Supervisor to join our team at Nelson Fitness 1440 Llc. As a key member of our operations team, you will be responsible for overseeing daily activities, ensuring exceptional customer service, and maintaining a clean and welcoming environment.

Key Responsibilities
  • Lead and motivate a team of front desk and sales associates to meet performance standards and provide excellent customer service.
  • Develop and implement strategies to drive membership sales and reach team targets.
  • Oversee the utilization of CRM systems to manage leads, follow up with prospects, and ensure appointments are being set and followed through.
  • Conduct regular team meetings to discuss goals, performance, and strategies for improvement.
  • Ensure all members and prospective members receive outstanding customer service and address any issues or concerns that arise during the shift.
  • Maintain a clean and inviting facility, working with the front desk team to uphold high standards of cleanliness and organization.
Requirements
  • Previous experience in a supervisory or leadership role in sales, customer service, or the fitness industry.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Bilingual (English/Spanish) is a significant plus.
What We Offer
  • Competitive hourly wage with commissions.
  • Hands-on experience in managing day-to-day operations in a gym environment.
  • Opportunities for professional development and career growth within the company.
  • A supportive team environment where your contributions are valued and recognized.

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