Social Services Coordinator

2 days ago


Mount Vernon, Ohio, United States The Winter Sanctuary Emergency Homeless Shelter Full time
Job Summary

The Winter Sanctuary Emergency Homeless Shelter seeks a highly skilled and compassionate Advocate & Volunteer Coordinator to join our team. This role is responsible for providing advocacy services, overseeing policy and programs related to guest health and safety, and coordinating volunteer opportunities.

Key Responsibilities
  • Advocate for Winter Sanctuary guests and oversee policy and programs related to their health and safety.
  • Document guest information and services provided in HMIS.
  • Provide on-call support during shelter season as needed.
  • Recruit, train, and schedule volunteers to support shelter operations.
  • Coordinate three group volunteer opportunities per year.
  • Attend Board meetings, staff meetings, and educational/training sessions as required.
  • Ensure shelter locations are stocked with essential supplies.
  • Provide excellent customer service and respond to phone calls and messages in a timely manner.
  • Assist with clerical tasks, including document organization and filing.
Requirements
  • Excellent written, verbal, and electronic communication skills.
  • Strong planning and organizational skills.
  • Ability to work effectively with diverse populations.
  • Results-oriented and able to respond to crises in a calm and collected manner.
  • Knowledge of confidentiality and ability to maintain confidentiality.
  • Willingness to step in and help when needed.
Preferred Qualifications
  • Two-year degree or higher in Social Services or related field.
  • Three to five years of experience in a non-profit organization.
  • Volunteer management experience and demonstrated involvement in the local community.
  • Excellent interpersonal skills and ability to work with diverse populations.


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