Store Operations Manager
3 weeks ago
Estimated Salary: $80,000 - $110,000 per year.
Company OverviewHenny Penny convenience stores have been serving Connecticut residents since 1949. As a family-owned company, Petroleum Marketing Group, Inc. operates over 20 sites across the state, offering superior customer service and support to its customers.
Job DescriptionThe General Manager (GM) is responsible for the entire site operation, leading the management and associate team to execute all PMG values, goals, rules, regulations, processes, and procedures. The GM will maximize store profitability through team development, operational excellence, sales building, and financial performance management.
Daily Responsibilities- Ensure a pleasant shopping experience for all customers.
- Resolve customer and associate concerns, issues, and complaints effectively.
- Execute the PMG Sales Strategy, action plans, and business processes to maximize sales-building efforts.
- Analyze income statements and utilize reports to ensure store profitability.
- Supervise and lead day-to-day task assignments and performance for all associates and managers.
- Manage daily paperwork, cash, lottery, shrink, spoilage, and waste processes.
- Manage labor and team schedules.
- High school diploma or general education degree (GED) equivalent. Bachelor's Degree in Business or related field preferred.
- Experience with leading and building a highly effective team.
- Experience selecting, training, and performance management of staff.
- Availability to work all shifts, weekends, and holidays.
- Reliable transportation.
- Excellent leadership skills in a fast-paced environment.
- Exemplary customer service.
- Ability to implement positive change through coaching and developing team.
- Ability to work with little or no supervision; self-motivated.
- Excellent communication and interpersonal skills.
- Knowledge and proficiency in Microsoft Word, Excel, and Outlook.
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