Branch Coordinator

4 weeks ago

Colorado Springs, Colorado, United States Apria Full time
Job Summary

As a Branch Coordinator at Apria, you will play a vital role in delivering exceptional customer service to patients and their caregivers. Your primary responsibility will be to ensure that orders are received and processed timely, efficiently, and accurately. You will work collaboratively with patients, providers, and other team members to resolve queries and concerns, and obtain all necessary documentation required to bill health insurance plans.

Key Responsibilities
  • Act as the first point of contact for patients arriving in person, providing information and resolving issues in a professional and courteous manner.
  • Answer inbound calls from customers on a multi-line phone system, providing information, troubleshooting common issues, and escalating queries or concerns when necessary.
  • Perform processing duties for the branch, including creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, and obtaining authorization of equipment based on payor guidelines.
  • Work with the sales team, referrals, and/or patients to gather documentation/information needed to meet insurance guidelines, requesting health plan authorizations/information as required.
  • Review new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing patients to maximize their available health plan benefits and receive the much-needed care as soon as possible.
  • Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
  • Perform outbound customer satisfaction calls to patients and referrals.
  • May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment.
  • May perform functional tests on certain respiratory equipment.
Requirements
  • High School Diploma or equivalent.
  • At least one year of related work experience.
  • Intermediate to advanced computer skills, proficient working within multiple systems at once.
  • Effective communication in person, on the phone, and electronically.
  • Intermediate level math skills.
Preferred Qualifications
  • At least two years of experience in an office environment, healthcare setting, or call center.
  • Experience utilizing a multi-line phone system.
Work Environment

This position is performed in an office setting with exposure to moderate noise and indoor florescent lighting.

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