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Phlebotomy Office Operations Lead

2 months ago

Crete, Nebraska, United States VIP Labs LLC. Full time

VIP Labs LLC. is seeking a highly organized and motivated Phlebotomy Office Operations Lead to join our growing team. As an essential part of our diagnostic services, you will play a vital role in ensuring the smooth running of our office operations and supporting our phlebotomists in providing exceptional patient care.

In this role, you will be responsible for managing a wide range of administrative tasks, including scheduling appointments, coordinating with patients, maintaining accurate records, and overseeing inventory management. Your strong communication and interpersonal skills will be crucial in interacting with patients, staff, and external partners.

Responsibilities:
  • Manage patient appointments and schedules, ensuring efficient workflow and timely service delivery.
  • Coordinate with phlebotomists to optimize scheduling and resource allocation.
  • Maintain accurate patient records and ensure compliance with HIPAA regulations.
  • Handle incoming calls and inquiries, providing excellent customer service and resolving issues promptly.
  • Process billing and insurance claims, ensuring timely payment and adherence to company policies.
  • Oversee inventory management, ordering supplies and maintaining adequate stock levels.
  • Collaborate with the team to implement process improvements and enhance operational efficiency.
Qualifications:
  • Proven experience in an administrative or office management role, preferably within a healthcare setting.
  • Strong organizational skills with attention to detail and accuracy.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Knowledge of medical terminology and HIPAA regulations is a plus.