Content Review Specialist

3 weeks ago


Vero Beach, Florida, United States Teleperformance USA Full time
Job Overview
Teleperformance USA is a global digital business services company offering advanced digitally powered business solutions. As a Content Review Specialist, you will play a crucial role in ensuring the quality and integrity of online content on our clients' platforms.

About the Role
This position involves moderating user-generated content to ensure it meets community guidelines. You will review strong graphic images, videos, and/or written content, classify and eliminate highly sensitive content according to client-defined parameters, and investigate complex issues regarding content within agreed-upon turnaround times and standards of quality.

Key Responsibilities:
  • Review content to determine if community guidelines are met while upholding high accuracy and quality standards.
  • Participate in frequent refresher training to implement correct policies.
  • Comply with performance indicators or parameters defined by the specific client's operation.
  • Review, classify, and/or eliminate highly sensitive content uploaded by users according to client parameters.
  • Investigate and resolve complex content-related issues within agreed-upon turnaround times and quality standards.
  • Comply with corporate confidentiality policies and handle customer information securely.
  • Participate in continuous training programs for optimal development in the role.
  • Able to moderate traumatic, sensitive, and potentially offensive content.
  • Provide insights to improve processes and suggest recommendations for policy, process, and product improvements.

Requirements:
  • Experience navigating internet websites, including social media and commercial sites.
  • Strong spelling, grammar, and reading skills.
  • Strong emotional intelligence and resilience.
  • Comfortability reviewing internet content that may be deemed inappropriate or contain explicit material.
  • Attention to detail.
  • Ability to be flexible and adapt to changing business needs.
  • Logical problem-solving skills.
  • Availability to work various shifts.
  • Experienced with Windows operating systems.
  • Strong computer skills and ability to multitask.
  • Ability to type 25 wpm.
  • Over 18 years of age.
  • High School Graduate or GED or higher (proof required).
  • Predictable and reliable attendance.

Competitive Salary: $40,000 - $60,000 per annum, depending on experience.
Location: Port Saint Lucie, Florida.

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