Content Review Specialist
3 weeks ago
Teleperformance USA is a global digital business services company offering advanced digitally powered business solutions. As a Content Review Specialist, you will play a crucial role in ensuring the quality and integrity of online content on our clients' platforms.
About the Role
This position involves moderating user-generated content to ensure it meets community guidelines. You will review strong graphic images, videos, and/or written content, classify and eliminate highly sensitive content according to client-defined parameters, and investigate complex issues regarding content within agreed-upon turnaround times and standards of quality.
Key Responsibilities:
- Review content to determine if community guidelines are met while upholding high accuracy and quality standards.
- Participate in frequent refresher training to implement correct policies.
- Comply with performance indicators or parameters defined by the specific client's operation.
- Review, classify, and/or eliminate highly sensitive content uploaded by users according to client parameters.
- Investigate and resolve complex content-related issues within agreed-upon turnaround times and quality standards.
- Comply with corporate confidentiality policies and handle customer information securely.
- Participate in continuous training programs for optimal development in the role.
- Able to moderate traumatic, sensitive, and potentially offensive content.
- Provide insights to improve processes and suggest recommendations for policy, process, and product improvements.
Requirements:
- Experience navigating internet websites, including social media and commercial sites.
- Strong spelling, grammar, and reading skills.
- Strong emotional intelligence and resilience.
- Comfortability reviewing internet content that may be deemed inappropriate or contain explicit material.
- Attention to detail.
- Ability to be flexible and adapt to changing business needs.
- Logical problem-solving skills.
- Availability to work various shifts.
- Experienced with Windows operating systems.
- Strong computer skills and ability to multitask.
- Ability to type 25 wpm.
- Over 18 years of age.
- High School Graduate or GED or higher (proof required).
- Predictable and reliable attendance.
Competitive Salary: $40,000 - $60,000 per annum, depending on experience.
Location: Port Saint Lucie, Florida.
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