Route Support Associate

3 weeks ago


Ashland, Ohio, United States Nixon Medical Full time
Job Summary

The Route Support Specialist plays a critical role in ensuring the timely and accurate delivery of medical linen and clothing to our customers. This position requires a high level of customer service, problem-solving, and communication skills to address account issues, concerns, and complaints in a professional and efficient manner.

Key Responsibilities
  • Support the service management team by filling in for RSRs on vacation or call-outs, and covering open routes
  • Ride with RSRs on assigned teams to learn customers and service procedures
  • Deliver clean products, remove soiled products, and address customer service issues in a timely and professional manner
  • Enter all service-related data and signatures into the Route Assistant (PDA) system
  • Manage customer invoices and product inventories in an accurate and efficient manner
  • Communicate daily with supervisors to resolve customer concerns and address any issues that arise
Requirements
  • Minimum of 1 year of experience in a RSR role
  • Skilled in Nixon's inventory management practices and the Nixon Service Difference
  • Ability to lift at least 75 pounds repetitively on a daily basis
Physical Requirements

Associates will be required to wear clothing that is in accordance with the company's dress code policy. Protective equipment is not required to perform essential job functions. The position requires sitting for prolonged periods, standing, walking, and lifting up to 10 pounds. Travel is not required, and overtime may be necessary with prior supervisory approval.

Education and Credentials
  • A High School Diploma or GED is required; a 4-year bachelor's degree is preferred
  • Valid driver's license and clean driving record required at all times

Please note that this description does not state or imply that the duties listed above are the only duties to be performed by the Associate. Associates are required to follow job-related instructions and perform other job-related activities requested by their supervisor.



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