Senior Salesforce Administrator

1 month ago


Salem, Oregon, United States Manpower Group Inc. Full time
About the Role

We are seeking a highly skilled Salesforce Administrator to join our team. As a Salesforce Administrator, you will be responsible for managing the day-to-day Salesforce needs of our business globally, ensuring operational flow and efficiency.

Key Responsibilities
  • Manage user support requests and escalations, responding in a timely manner.
  • Provide guidance to users on how to utilize the Salesforce system to meet their needs.
  • Manage multiple simultaneous enhancement projects and project-related tasks on time within an Agile development process.
  • Work with cross-functional stakeholders to clarify requirements, demo changes, and answer questions about system and improvements.
  • Administer aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.
  • Collaborate with IT teams to ensure system integrations are working correctly.
  • Work with Data Integrity Specialists to identify, merge, and clean up data.
Requirements
  • Extensive Salesforce product knowledge and at least 3-5+ years of Salesforce Administration hands-on experience with Sales & Service Cloud.
  • Ability to work independently and proactively.
  • Excellent project management skills.
  • Excellent problem-solving skills.
  • Ability to liaise with stakeholders at all levels.
Preferred Qualifications
  • Knowledge of databases.
  • Enterprise software systems.
  • Zoom phone management.
Tools and Technologies
  • MS Office 365.
  • Teams.
  • SharePoint.
  • SAP Business Objects.
  • BluJay (preferred but not required).
  • Validity.
  • MS SQL experience.
  • Zoom.


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