PBX Operator

Under the general supervision of the Director, PBX Operators monitor telephone console and process incoming and in-house calls in a quick and professional manner. Assists patients and visitors with information and directions to specific areas in the hospital; responds quickly and effectively to all emergency codes using proper hospital procedures, and maintains a professional level of work performance and image for the hospital.

• Answer all incoming & inter-hospital calls within 30 seconds and page over Public Address system.
• Respond to all emergency codes within 5 seconds and proceeds with appropriate procedures.
• Assist security by monitoring devices and paging/ calling on SpectraLink phones.
• Assist and direct all visitors or patients to their specific areas within the hospital.

• High school or equivalent
• 1 year PBX experience or multi-line telephone experience required

HCA Houston Healthcare Kingwood is a 420+ bed acute care hospital that has provided the northeast Houston community with high-quality, cost-effective healthcare for over 25 years. We are dedicated to providing comprehensive, quality care, close to home. Our Womens Center offers high-risk OB care, a Level III NICU, and pediatric services. We have an advanced Brain & Spine Center, which includes a DNV Comprehensive Stroke Center and the Sleep Center of Excellence. Our Orthopedic Center offers total joint replacement surgery using advanced technology. Other services include innovative and customized cardiovascular services, including open heart and vascular surgery and state-of-the-art imaging and endoscopy services for more accurate diagnosis and treatment plans. We are also a Certified Level I Stroke Center and an Accredited Chest Pain Center. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare.