Customer Experience Specialist

6 days ago


Cheraw, South Carolina, United States SpringHill Suites Cheraw Full time
Job Title: Customer Experience Specialist

Estimated Salary: $32,000 - $42,000 per year.

We are seeking a customer-focused and detail-oriented Customer Experience Specialist to join our team at SpringHill Suites Cheraw. In this role, you will be responsible for delivering exceptional customer service by creating a welcoming experience and maintaining a clean and comfortable environment for our guests.

Key Responsibilities:

  • Clean rooms as assigned to the highest standards of cleanliness and hygiene.
  • Change linens and make beds to ensure a fresh and inviting atmosphere.
  • Thoroughly clean bathrooms to meet the expectations of our guests.
  • Sweep, vacuum, dust, mop, and pick up trash to maintain a clean and safe environment.
  • Replenish guest amenities and toiletries to ensure a pleasant stay.
  • Load and organize carts, store properly at the end of each shift, and receive keys and assigned rooms.
  • Respond to guest requests and report any issues or concerns in a timely manner.
  • Follow proper lost and found procedures for items left behind in guest rooms.
  • Report any items in need of repair or maintenance to ensure seamless operations.

Requirements:

  • Prior customer service experience is preferred but not required.
  • Ability to stand/walk for up to 8 hours and lift moderate weight (minimum of 50 lbs).
  • Strong communication and problem-solving skills.

About Us:

SpringHill Suites Cheraw is committed to providing exceptional customer service and creating a positive work environment for our associates. We offer a competitive salary, medical/dental/vision benefits, a generous PTO program, and opportunities for career advancement.



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