Restaurant Operations Manager

1 week ago


Cottleville, Missouri, United States MOD Super Fast Pizza, LLC Full time
Restaurant Supervisor Lead Job Description

At MOD, we believe in creating a world that works for and includes everyone. Our purpose is to make a positive social impact through our business practices and community involvement.

We recognize the value in second chances and encourage individuals with criminal histories to apply for this role as a step in their journey towards stability and growth.

Compensation:

$16.25 / hour + $3.88 average hourly tips
*Average hourly tips based on 2023 reporting. Actual tips may vary based on location and hours.

Benefits include:

Up to 10 paid vacation days a year and 2 paid holidays
Paid sick time
Paid parental leave
A free shift meal
Access to MOD's Employee Assistance Program
This role is medical/dental/vision/basic life/disability insurance and 401(k) retirement eligible when minimum service and average hours are satisfied.

Key Responsibilities

Set and sustain a positive tone for the shift, maintaining a high energy level.
Create a welcoming atmosphere for Squad Crew and customers, promoting a sense of belonging.
Keyholder cash handling responsibilities.
Listen, acknowledge, and resolve Squad crew and/or customer concerns, escalating issues as necessary to the General Manager.
Manage shift duties checklists and address/escalate any equipment malfunctions.
Foster the growth and well-being of the Squad, celebrating wins and successes.

Requirements

Minimum of 1 year of customer service or restaurant experience.
Must be at least 18 years old.
Previous experience coaching, teaching, and inspiring others.
Proven success in following and enforcing processes and standards, correcting and coaching in a compassionate manner.
Customer service skills and a proven ability to remain calm and focused.

This job description is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization.

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