Restoration Operations Manager

4 weeks ago


Wichita Falls, Texas, United States Voda Cleaning and Restoration Full time
Job Summary

This pivotal leadership position oversees all aspects of the company's operations, managing daily business activities, ensuring projects are completed efficiently, and maintaining high levels of customer satisfaction. The Operations Manager develops strategic plans to drive business growth, manage company resources, and uphold strict compliance with industry standards.

Responsibilities
  • Oversee daily operations, including effective management of resources, staff performance, and customer satisfaction.
  • Develop and implement strategic plans that align with company goals, focusing on operational efficiency and revenue growth.
  • Maintain a high standard of service delivery, ensuring compliance with industry regulations and company policies.
  • Cultivate strong relationships with clients, suppliers, and industry professionals to enhance service offerings and business development.
  • Manage budgets, forecasts, and reports; implement strategies to reduce costs and maximize profitability.
  • Provide leadership, training, and guidance to staff; fostering a productive work environment and promoting a culture of teamwork and continuous improvement.
Qualifications
  • High School Diploma
  • Proven experience in a managerial role within the cleaning and restoration industry.
  • Current IICRC certifications, including WRT, AMRT, and CCT.
  • Strong understanding of business management, operational processes, and customer service.
  • Excellent communication, interpersonal, and leadership skills to lead crews of technicians.
  • Ability to strategize, solve problems effectively, and handle multiple priorities in a fast-paced environment.
  • Comfortability in creating Xactimate estimates.
  • Ability to learn and work within various technologies.
  • Ability to work in the field.
  • Bilingual preferred (Spanish).

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