Cloud ITSM Architect

3 weeks ago


Springfield, Virginia, United States System One Full time

**Job Summary:**

We are seeking an experienced Cloud ITSM Architect to lead the design and implementation of ServiceNow ITSM solutions. The ideal candidate will have a strong background in cloud computing, IT service management, and software development.

The successful candidate will be responsible for leading the implementation of ServiceNow ITSM modules, developing technical documentation, and mentoring junior developers. You will also collaborate with stakeholders to identify business requirements and prioritize project scope.

Average salary: $140,000 - $200,000 per year.

Responsibilities:

  • Design and implement ServiceNow ITSM solutions using cloud-based architecture.
  • Develop and maintain technical documentation and knowledge base articles.
  • Collaborate with stakeholders to identify business requirements and prioritize project scope.
  • Mentor junior developers and provide guidance on best practices.

Requirements:

  • 20+ years of experience in IT service management and software development.
  • Active Secret Clearance.
  • Bachelor's degree in Computer Science or related field.
  • Working experience with MariaDB and/or MySQL.

Preferred Qualifications:

  • Experience with ServiceNow development, including core ITSM tables, Glide, scripting, and business rules.
  • Experience with Agile development methodology and JIRA (or similar RTM platforms).

About System One:

We are a leading provider of workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. Our company offers a range of benefits, including health and welfare coverage options, 401(k) plan, and equal employment opportunities.



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